Shipping policy

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At BB Dental Supply, we know your schedule depends on having the right products on time. This policy explains how and when we ship.

Processing & dispatch

In-stock orders placed before 2:00 PM EST on a business day are typically dispatched the same day. Orders placed after the cutoff, on weekends, or on holidays are processed the next business day. During high-volume periods or for special-order items, processing may take a little longer; we'll let you know if that's the case.

Where we ship

We ship to addresses across the United States. We're not currently set up for international shipping. If you need delivery outside the U.S., contact us and we'll see what we can do.

Shipping methods & rates

Shipping costs are calculated at checkout based on the destination, weight, and the service selected. Any free-shipping thresholds or promotions in effect will be shown at checkout.

Delivery estimates

Delivery time frames are estimates provided by the carrier and are not guaranteed. Most U.S. orders arrive within a few business days of dispatch, depending on your location and the service chosen. Tracking information is emailed to you once your order ships.

Delays

Once an order leaves our facility, it's in the carrier's hands. Weather, carrier backlogs, and other events outside our control can occasionally cause delays. We'll help you track and resolve any issue, but we can't be responsible for carrier delays.

Damaged or lost shipments

We pack orders carefully, but if your shipment arrives damaged or doesn't arrive at all, contact us within 48 hours of the expected or actual delivery at info@bbdentalsupply.com with your order number and photos (for damage). We'll work with you and the carrier to send a replacement or issue a refund. See our Return & Refund Policy for full details.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping charges may apply).

Questions

Questions about a shipment? Email us at info@bbdentalsupply.com or call 786-327-7864, Monday–Friday.